Castle Rock Family Services provides outpatient mental health therapy for children, teens, adults, couples, and families. Our services include individual therapy, couples counseling, family therapy, and support for a wide range of emotional, relational, and life challenges such as anxiety, depression, trauma, grief, life transitions, parenting concerns, and relationship difficulties.

We offer therapy services virtually throughout California

We work with children as young a 5 years old, adolescents, adults, couples, and families and the elderly. Our clinicians have experience supporting individuals from diverse backgrounds and identities, including LGBTQ+ individuals, families navigating behavioral or developmental challenges, and clients seeking culturally responsive and trauma-informed care.

Getting started is simple. You can:

1. Complete our online intake form on our website

2. Call or email our office to speak with our Client Care team at 909-600-8134 or email us at support@castlerockfamily.com

Once we receive your information, we’ll help match you with a clinician who best fits your needs, availability, and insurance coverage.

You can reach Castle Rock Family Services by:

• Phone: 909-600-8134

• Email: support@castlerockfamily.com

• Website contact form

Our Client Care team is happy to answer questions, help you get started, or guide you through the next steps.

Yes. We accept a variety of insurance plans, including many PPOs, select HMOs, Medi-Cal plans, and EAPs. Insurance acceptance may vary by clinician.

Insurances we accept:

Kaiser, Optum, Medi-cal, Molina, Aetna, Healthnet, MHN, Humana, Blue Shield of Ca, IEHP, Beacon, Magellan, Cigna, United Health Care, Anthem Blue Cross, BCBS, CCA EAP, CalVBC, Cash Pay, Sliding Scale, Employee & Family Resources EAP, Medi-care and more.

If you’re unsure whether your insurance is accepted, our team can help verify benefits and explain your coverage.

Our pricing varies depending on the clinician, service type, and insurance coverage. We offer:

• Insurance-based sessions

• Self-pay (private pay) options

  • $180 for individual therapy

  • $205 for couples or family therapy

• Sliding scale availability for select clinicians ($105-$180, pick what you can pay model)

We strive to be transparent and will review fees with you before your first session so there are no surprises.

Castle Rock Family Services is based in Southern California. We have an office at: 3281 E Guasti Rd. Ontario, Ca. 91761. We also, offer virtual therapy, allowing us to support clients throughout the state of California from the comfort of their own space.

Our administrative office hours vary by day. Therapy appointment availability depends on each clinician’s schedule, including daytime and limited evening availability.

Please contact our Client Care team for current availability.

Yes. We offer secure, HIPAA-compliant virtual therapy sessions. Virtual therapy allows flexibility, convenience, and access to care without commuting.

Our Client Care team will work with you to understand your preferences, goals, and needs, then help match you with a clinician who is a good fit. If at any point you feel a different clinician may be a better match, we are happy to help with a transfer.

Therapy length varies for each person. Some clients come in for short-term support around a specific concern, while others choose longer-term therapy for deeper personal growth. Your therapist will collaborate with you to determine what feels right.