Members Rights & Grievances

As a member of a health insurance or benefit plan, you have the right to voice concerns about your care or coverage and, when applicable, to file a grievance or appeal with your health plan.

Each health plan has its own process for submitting grievances, complaints, and appeals. For your convenience, we have provided links below to member rights and grievance and appeals resources for many of the health plans and benefit programs we work with.

Please select your health plan below to access information directly from the plan. Because grievance and appeal procedures may vary depending on your specific plan or coverage, we encourage you to review your member ID card and plan documents for additional information.

If you need assistance locating the appropriate grievance or appeals information for your health plan, please contact our Client Care Team.